Mac Productions Support

We’re here to help

Customer Service by definition is the assistance and advice provided by a company to those people who buy or use its products or services.  For us its the cornerstone of our very existence.  Its part of our DNA.

From the very beginning you are assigned your very own Customer Concierge. Your concierge will attend to every aspect and detail of your account with us.  They will endeavor to learn every aspect of your business.  Because the more we learn, the better we can serve you.  Hence our tagline “Your business is your passion…Your passion is our business“.

When you become a customer you become a member of a global community a member of our global family.

Help Desk

Check out our help desk for quick answers to common issues with your product or service.  If you are unable to find quick answers you can create a trouble ticket.

Get Support By Phone Or Chat

Call us: 1.833.Pick.Mac  Ext. 801.   You can also chat with an expert on Facebook by going to our Facebook page and Send Us A Message

Support By Category

Help with Cloud Solutions

  • Free Website and Custom Website – 1.833.Pick.Mac ext. 801
  • Social Media Management – 1.833.Pick.Mac ext.801
  • Web Hosting – 1.833.Pick.Mac ext. 801

Help with Business Solutions

  • Bill Payment Center Support – 1.800.683.4214 (M-F 9am – 8pm EST, Sat 10am – 6pm)
  • Check Cashing Support – 1.800.683.4214 (M-F 9am – 8pm EST, Sat 10am – 6pm)
  • Credit Card Processing Support – 1.866.435.0666 (M-Sun 7am – 11pm CST)

Help with Order Status

If you are unable to locate the status of your order or sale. Please contact us at 1.833.742.5622 or email at service@macproductions.net. Please provide us with as much detail as possible.

Help with Social Media Solutions

  • SMS or Text Message Marketing 1.833.Pick.Mac ext. 801
  • Social Media Bot 1.833.Pick.Mac ext.801

Help with TV, Mobility, Internet and Phone

  • AT&T  (TV, Internet, Home Phone) – 1.800.288.2020
  • AT&T Mobility – 1.800.331.0500
  • DirecTV – 1.800.825.9081
  • Hughesnet – 1.866.347.3292
  • ViaSat – 1.844.702.3199

PartnerOne+ Support

All Products and Services 1.833.Pick.Mac ext.801

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